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Service information
- MAGUSMShipping & DeliveryFAQHow long does the delivery take?
The estimated delivery time is between 3-14 business days which varies from country to country. Delivery times can be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for your understanding and patience in these situations.
What are the shipping costs?
The cost and time of delivery depends on the delivery address and is calculated individually, specified at the last stage of Order placement.
Do I need to pay for import VAT/tax/customs?
Depending on your country, you may need to pay for custom or VAT charges.
Where are you located?
The company is headquartered in Cyprus.
Do you ship internationally?
Yes. We deliver worldwide. - MAGUSMPaymentFAQHow do I place an order?
Our products can be purchased directly through the website www.magusm.com or place an order with our manager by phone
Stages of ordering:
1. Select a model.
2. Enter the buyer's data and delivery address.
3. Pay for the product by selecting a payment method.
4. Your order goes to work and depending on the availability of goods is transferred either to the delivery service or to our jewelers for manufacturing.
A tracking number will be sent to you to track your delivery
5. We will be happy to give you a discount on your next order, for grateful feedback on our products and services.
What are the terms of payment for the goods?
Payment is made in the amount of 100% of the cost of the goods by the method chosen by the Buyer when placing the Order from the proposed options on the site.
In case of inability to pay by the method specified on the site, or an error, please contact the manager (specify the method of contact) to find a solution to the issue. An electronic receipt confirming the purchase will be sent after payment to the Customer's e-mail specified in the Order.
Where is my order?
Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 48 business hours(except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier.
If you have any queries regarding your order status, contact us via email at info@magusm.com
What payment methods can I use?
You can pay via PayPal, credit or a debit card, Maestro, Mastercard, Visa, American Express, Crypto, Apple Pay or Google Pay. - MAGUSMService maintenanceFAQThe design of our covers allows you to change the components of the product if necessary in case of damage or loss of appearance. For this purpose, we offer a service, which includes replacement of the plastic base, restoration of the plate coating.
In case of defects due to the Manufacturer's fault, repair/replacement of the product is free of charge.
In other cases, service repair of products damaged in the process of use and not related to manufacturing defects is carried out on a paid basis.
For this purpose the Buyer can send a request for service repair by e-mail to info@magusm.com with photo/video fixation of the defect. Within 3 days of receipt of the request, the Seller will make a preliminary assessment of the possibility of correcting the defect, the cost and time of the "service repair".
The term and cost of the service repair service does not include the cost and terms of delivery from the Customer to the Seller and from the Seller to the Customer.
Upon actual receipt of the Goods for the service repair, the Seller may adjust the term and cost of the service either upwards or downwards.
The service shall be paid for in the manner agreed between the Customer and the Seller. Delivery is carried out at the Customer's expense.
- Shipping & DeliveryFAQHow long does the delivery take?
The estimated delivery time is between 3-14 business days which varies from country to country. Delivery times can be affected by local holidays, customs processing, distance, weather conditions, promotional campaign seasons and other external factors. Other circumstances beyond our control can arise and we would like to ask for your understanding and patience in these situations.
What are the shipping costs?
The cost and time of delivery depends on the delivery address and is calculated individually, specified at the last stage of Order placement.
Do I need to pay for import VAT/tax/customs?
Depending on your country, you may need to pay for custom or VAT charges.
Where are you located?
The company is headquartered in Cyprus.
Do you ship internationally?
Yes. We deliver worldwide. - PaymentFAQHow do I place an order?
Our products can be purchased directly through the website www.magusm.com or place an order with our manager by phone
Stages of ordering:
1. Select a model.
2. Enter the buyer's data and delivery address.
3. Pay for the product by selecting a payment method.
4. Your order goes to work and depending on the availability of goods is transferred either to the delivery service or to our jewelers for manufacturing.
A tracking number will be sent to you to track your delivery
5. We will be happy to give you a discount on your next order, for grateful feedback on our products and services.
What are the terms of payment for the goods?
Payment is made in the amount of 100% of the cost of the goods by the method chosen by the Buyer when placing the Order from the proposed options on the site.
In case of inability to pay by the method specified on the site, or an error, please contact the manager (specify the method of contact) to find a solution to the issue. An electronic receipt confirming the purchase will be sent after payment to the Customer's e-mail specified in the Order.
Where is my order?
Our priority is to deliver your order as soon as possible. Once your order has been placed, our logistics department will then process and dispatch your order. Under normal circumstances, your order will be ready for shipping within 48 business hours(except for pre-orders). You will receive a notification via email with live tracking information with an estimated delivery date from the courier.
If you have any queries regarding your order status, contact us via email at info@magusm.com
What payment methods can I use?
You can pay via PayPal, credit or a debit card, Maestro, Mastercard, Visa, American Express, Crypto, Apple Pay or Google Pay. - Service maintenanceFAQThe design of our covers allows you to change the components of the product if necessary in case of damage or loss of appearance. For this purpose, we offer a service, which includes replacement of the plastic base, restoration of the plate coating.
In case of defects due to the Manufacturer's fault, repair/replacement of the product is free of charge.
In other cases, service repair of products damaged in the process of use and not related to manufacturing defects is carried out on a paid basis.
For this purpose the Buyer can send a request for service repair by e-mail to info@magusm.com with photo/video fixation of the defect. Within 3 days of receipt of the request, the Seller will make a preliminary assessment of the possibility of correcting the defect, the cost and time of the "service repair".
The term and cost of the service repair service does not include the cost and terms of delivery from the Customer to the Seller and from the Seller to the Customer.
Upon actual receipt of the Goods for the service repair, the Seller may adjust the term and cost of the service either upwards or downwards.
The service shall be paid for in the manner agreed between the Customer and the Seller. Delivery is carried out at the Customer's expense.
FAQ
FAQ
We can and will gladly create any unique jewelry or accessory based on your idea. The cost is always calculated individually, depending on the complexity and characteristics of the project. Please fill out the feedback form to work out your order. Our manager will contact you and guide you through the whole way of realizing your idea.
Find out more: Customized order
Find out more: Customized order
7 - 14 days depending on production load for serial models and 30 days for customized orders.
Lead times may vary, please contact your manager for exact information
Lead times may vary, please contact your manager for exact information
Under the new model we need a production matrix which will not have streaming realization as our author's products. Nevertheless, from the second unit the cost will be commensurate with our standard price for this kind of products and we can consider a discount for the whole batch.
The base of the case is plastic with vacuum metallization. Jewelry plate based on composite and jewelry metal alloy. Jewelry alloy plated with 999 silver of 40 microns and in case of 999 gold of 5 microns. Also genuine crocodile / python leather and plastic base.
The assay is the amount of pure metal. If it's 999, it's 99.9 percent pure metal, and the rest is impurities. All of our metals are 999. Copper, silver, gold, platinum and palladium.
The table above, using gold as an example.
The table above, using gold as an example.
General recommendations for use:
• Do not wipe metal elements with hard cloths to avoid mechanical damage to the coating.
• Do not use wet cloths or any oil/alcohol-based impregnations for cleaning.
• Do not use wet wipes for maintenance.
• Do not expose to aggressive environments, including interaction with chemicals, extreme temperatures, high humidity.
• Do not subject to mechanical impact, impact on asphalt, tiles and other surfaces.
• The best way to care for the product is to wipe it gently with a soft, dry cloth.
• Do not wipe metal elements with hard cloths to avoid mechanical damage to the coating.
• Do not use wet cloths or any oil/alcohol-based impregnations for cleaning.
• Do not use wet wipes for maintenance.
• Do not expose to aggressive environments, including interaction with chemicals, extreme temperatures, high humidity.
• Do not subject to mechanical impact, impact on asphalt, tiles and other surfaces.
• The best way to care for the product is to wipe it gently with a soft, dry cloth.
Unfortunately, the heavy weight of modern models in case of falling on hard surfaces often leads to breakage or chipping of the case, scratches and other damage. In this case you can write to the manager, attach photos with a description of the problem, and we will try to help you as soon as possible (for example, replace the base of the case).
Unfortunately any hard material can crack or become damaged in some way. We do not use silicone bases as they spoil the look of the product. Of course the smartphone will be protected, but the base may need to be replaced.
As a rule, we make cases with all-metal plate only within a certain lineup of top iPhone phones, which is due to the high cost of production of a new model and not guaranteed demand for unpopular lines. But it is always possible to make an individual order. In the case of leather product can be made for any model of phone.
You have the right to return orders bought directly from Golden Concept except customised products and sale orders within 14 days of receiving the item. If you have exceeded the 14 days, a refund or exchange cannot be processed. To be eligible for a return, your item must be unused and in the same condition that you received the item in with the original packaging.
Once your item has been returned, an inspection takes place in order to evaluate if you are eligible for an exchange or a refund. We will also notify you for the decision made by the technical department via email.
Once your item has been returned, an inspection takes place in order to evaluate if you are eligible for an exchange or a refund. We will also notify you for the decision made by the technical department via email.
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Didn't find the answer to your question?
Ask it and get an answer today
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